Local Reviews
for Cary, NC
Our Reviews by City
Quality service and timely!
Gary - Cary, NC 27518
I would recommend Hero's Heating and Air Conditioning for your home. I have met two service technicians who were very kowledable and explained my options. Do not hesitate to call Hero's. Thanks.
Response from Heroes Heating and Cooling:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Jade R.
On arrival for maintenance 9 year old Lennox cooling/heat ppm. Check voltage and electrical wiring. Check temp split 17. Check inducer amps. Flushed drain line. Check for pitted contactor 15 ohms. Check capacitor. Check indoor and outdoor coils. Check flame sensor 0.7 check flame igniter.Check blower amps.Check blower capacitor. Check suction and discharge pressures. Check for 240v bottom and top of contactor. System operating before departure. Recommend Uv light Recommend upgrading thermostat Recommend upgrading damper (original damper) Recommend ss2 on secondary drain line
Jade R.
Provided quote for duct cleaning as well as replacing venting inside of office
Jade R.
Homeowner has a total of 23 vents. Homeowner requested that office. Call to talk to them about the duct cleaning and possibly signing up for maintenance.
Jade R.
Tech found upstairs not cooling as well as downstairs. Tech found a very clogged return for upstairs. Tech recommends duct cleaning. Tech performed duct cleaning estimate during service call. 8 downstairs supply 5 upstairs supply 3 return
Jade R.
York 14 seer air conditioning system and 95% gas furnace
Jade R.
Arrived due to homeowners concerns with thermostat. System is 2014 Goodman AC/Furnace which services the whole home. Explained to homeowners thermostat functionality and scheduling settings. Homeowners also had concerns about high electrical bills and humidity levels in the home. Performed diagnostic and found humidity levels in the home to be above average as well as system possibly being undersized for service area. Homeowners elected to meet with project manager to further discuss options with he system. Thank you for choosing Heroes Heating And Cooling and allowing us to Save The Day!
Jade R.
Arrived due to no AC. Today’s diagnostic revealed a failed primary drain line. Cleared drain with pressurized nitrogen then removed excess water. Ensured proper flow of condensation. System is operating properly at time of departure. Thank you for choosing Heroes Heating and Cooling.
Jade R.
Returned to perform repair of the condenser exhaust removal fan. Removed old components and installed new exhaust removal fan and single start assembly. Tested system operation. System is operating properly at time of departure. Thank you for choosing Heroes Heating and Cooling and allowing us to save the day!
Cameron B.
Found compressor not running upon arrival. Found bad dual start assembly. Told customer every time system starts the compressor and outdoor fan are getting damaged. Also found contactor contacts pitted. Sent back options for repairs. Waiting for approval
Cameron B.
Found outdoor unit not running. Upon further inspection found bad dual start assembly. Also found contactor assembly pitted. Replaced dual start assembly and system cut on. Found system compressor going bad. Gave customer options to make repairs customer said landlord is responsible for those repairs
Cameron B.
Found outdoor unit not running. Upon further inspection found bad dual start assembly. Also found single start assembly reading below manufacture specs. Told customer every time system starts the compressor is getting damaged and also both fans. Found contactor assembly pitted. Found Torbo booster weak. Found outdoor coil dirty. Replaced single and dual start assemblies. Replaced contactor assembly. Replaced Torbo booster. Cleaned outdoor coil. Checked system pressures and system is cooling at this time
williamsx119@gmail.com
Arrived due to no AC. System is 1998 Goodman AC/Furnace which services the whole store. Todays diagnostic revealed a failed blower motor assembly. The motor and housing/wheel have been damaged from operation. Informed store owner of findings and discussed repair costs. Due to the age of system and recent repairs made I recommended to replace the system as it is from 1998 and will continue to have major breakdowns.
Jade R.
Arrived due to no AC. Todays diagnostic revealed a failed compressor and pitted contactor for all the system. Also found the indoor coil severely rusted and leaking refrigerant. Provided estimate for repairs.
Jade R.
Rudd 14.2 seer heatpump system
Jade R.
Rudd 14.2 seer heatpump system
Jade R.
Rudd 14.2 seer heatpump system
Jade R.
Arrived due to no AC. Todays diagnostic revealed a failed compressor and pitted contactor for all the system. Also found the indoor coil severely rusted and leaking refrigerant. Provided estimate for repairs.
Jade R.
Arrived due to no AC. Todays diagnostic revealed a failed compressor and pitted contactor for all the system. Also found the indoor coil severely rusted and leaking refrigerant. Provided estimate for repairs.
Jade R.
Arrived due to customers concerns of AC intermittently operating. System is 2019 Goodman Airhandler/Condenser. Heating is supplied by water sources coil. Performed full diagnostic of the system and found no issues at this time.