Franklinton, NC

Found downstairs system not running. Restarted system and system is now heating. Told customer if it happens again we need to replace air handler board

Arrived to perform cooling maintenance. Systems are 2021 Rheem gas pack which services the first floor of the home and 2020 Rheem heat pump which services the second floor of the home. Performed test/inspection of all cooling components along with cooling operation. Also cleaned all coils and cleared drain line. Systems are operating at manufacturer’s specifications at this time. Second floor ultraviolet bulb needs to be replaced as it has been in service over 2 years. Thank you for choosing Heroes Heating And Cooling and allowing us to Save The Day! Replacement of 2 year Ultraviolet Bulb

Preformed full tune up for both upstairs and downstairs system. Checked duct system for growth and leaks. Checked all safeties. Checked blower amps 1-2.4 2-.89. Checked combustion system amps 1-.63 2-.96. Flame safety system 1-2.9 2-2.8. Ignition system 1-80 2-70. Single start assembly 1-4.8/5 2-4.9/5. Found ignition system for both floors going bad. Found both contactor assembly pitted. Found downstairs dual start assembly reading below manufacture specs. Told customer every time system starts the outdoor fan is getting damaged. Gave customer options to make repairs. Customers wants to wait to make repairs

Found system blower motor not running upon arrival. Upon further inspection found bad single start assembly. Changed single start assembly and blower motor cut back on. Found heater kit getting low voltage but not kicking on. Customer has a bad heat kit. Also found dual start assembly reading below manufacture specs. Told customer every time system starts the outdoor fan and compressor are getting damaged. Will return to replace components

Found system operating normal upon arrival. Checked refrigerant pressures and all components on system. Everything is within manufacture specs.

Programmed system dip switches. System is operating normal.

York 15 seer heatpump system for 1st floor. Ductwork cleaning, sanitize and dryer vent cleaning.

Here a regular schedule fall maintenance performed on a heat pump. One issue to report, and the single start assembly for the blower motor needs replaced. All amp draws are within tolerance, and are as follows compressor 6.18 outdoor fan.80 indoor fan 2.23 heat strips bank1 15.52 bank2 15.43. The refrigerant level was optimal with the suction being 120psi discharge 370psi. As of now the system is running in heat efficiently. The single start assembly for the indoor blower motor was found below tolerance, and replacement is recommended to assume regular function.

Here a two system fall maintenance performed on two heat pumps. There’s a couple issues to report. The downstairs system has high humidity, and insulation is starting to fall along with excessive dust inside the duct. A duct cleaning will be recommended, and a sealed crawl space consultation. Once inspected the primary drain downstairs has algae growth inside obstructing the flow of condensate. A condensate pan treatment will be recommended. All amp draws for downstairs are inside tolerance, and are as follows idf 1.78 heat strips bank1 21.62 bank2 16.65 compressor 4.67 odf .98 dual start assembly giving what it’s rated for suction pressure 135psi discharge 420psi. Upstairs idf 1.36 heat strip 14.05 single start assembly downstairs also giving what it’s rated for at 15.3 uf. Upstairs compressor 4.23 odf .64 suction pressure 145psi discharge 340psi. Both systems operating properly in heat at this time. To ensure the primary drain stays clear of algae 1 yr protection strip added to cond

Arrived due to continued issues with first floor American Standard AV/Furnace. System was installed in 2019. Corrected wiring from installation of condensate removal pump to allow proper shut off of the system incase of condensation back up. Nest thermostat was still giving error message of issue with Y wire. Further diagnostic revealed a failed voltage distribution system. Component attracted ants due to heat it emits during operation. Build up of ants caused component to short out and fail. Informed homeowners of findings and discussed repair options. Homeowner elected to proceed with repair of the failed component. Removed failed voltage distribution system and installed new voltage distribution system. Tested system operation, system is operating within manufacturer specifications at this time. Thank you for choosing Heroes Heating and Cooling and allowing us to save the day!

After a thorough inspection, i seen that everything is in excellent condition. The blower amps, flame sensor, capacitor, and contactor all checked out perfectly. Also ensured the smooth transition of the A/C to Heat mode, and everything is running just fine.

Found system air conditioning rheem outdoor unit not running upon arrival. Upon further inspection found bad dual start assembly. Also found out door air conditioning coil dirty. Replaced dual start assembly. Will return tomorrow to clean outdoor coil

Returned 08/21/23 to replace heat transfer coil. Recovered refrigerant then removed leaking heat transfer coil. Installed new coil then pulled vacuum to 500 microns. I then recharged the system to manufacturer’s specifications then tested system operation. System is operating properly at time of departure. Thank you for choosing Heroes Heating and Cooling!

Cleared drain line. Needs condensate pump installed on first floor heat pump.

Found system low on charge upstairs. Customer indoor coil is leaking. Also found contactor pitted. Will return to replace coil and contactor. Also checked downstairs system. Found system compressor going bad. Also found downstairs dual start assembly weak. Found downstairs contactor pitted. Will find out if system is under warranty and follow up tomorrow