Local Reviews
for Durham, NC
Our Reviews by City
Good Service
Walter - Durham, NC 27713
Service person showed up as scheduled. Completed the service check.
Excellent Service!
Lynnhaven - Durham, NC 27703
Cameron Best, Technician was very professional and friendly regarding the service requested by Lynnhaven Apartment. Heroes was eager to assist when we needed most.
Jade R.
Replaced flex.
Jade R.
Arrived to perform cooling maintenance. System is 2015 Goodman AC/Furnace which services the whole home. Performed test/inspection of all cooling components along with cooling operation. Also cleared drain line to ensure proper condensation flow. System is cooling the home properly at this time however there are areas of concern within the system. During the maintenance I found the dual start assembly as well as voltage distribution system weak and failing. Also found the start up amperage for the compressor on the high side which can increase wear and tear of the compressor and cause catastrophic failure. Informed homeowner of findings and discussed repair options as well as discussing air quality improvement options. Homeowners will review information and make a decision at a later time. Thank you for choosing Heroes Heating And Cooling!
Jade R.
Maintenance. I checked the air handler, the drain line was cleared, delta T was in the the correct range although there was some dirty filters. The. Flame sensor was in good condition, The outside unit was working great, the pressures read good, the electrical components were in good condition & Everything checked out to be normal!
Jade R.
I came for a service call with a complaint about the Fan running continuously. I found that the thermostat was faulty and had a burnt scent, then i replaced it and everything was working properly.
Jade R.
Arrived to perform heating maintenance. System is 2020 Amana AC/Furnace which services the whole home. Performed test/inspection of all heating components along with heating operation. Also cleaned flame safety system and burner area. System is operating at manufacturer’s specifications at this time. Provided information for duct replacement as well as other indoor air quality options. Thank you for choosing Heroes Heating and Cooling!
Jade R.
Arrived to perform cooling maintenance. System is 2022 Coleman heat pump which services the whole home. Performed inspection/test of all cooling components along with cooling operation. Also cleaned coils and cleared drain lines. System is operating at manufacturers specifications at this time. Provided system enhancement as well as indoor air quality solutions to homeowner. Thank you for choosing Heroes Heating and Cooling!
Jade R.
York 15 seer heatpump system for 2nd floor
Jade R.
York 14 seer air conditioning system and 80% gas furnace with new duct system
Jade R.
York air conditioning and gas furnace
Jade R.
Arrived to perform cooling maintenance. System is 2006 Goodman AC/Furnace which services the whole home. Performed inspection/test of all cooling components along with cooling operation. Also cleared drain line and cleaned all coils. System is operating properly at this time,however system is 17 years old. Average system lifespan is about 10-12 years so breakdowns may occur. Thank you for choosing Heroes Heating And Cooling!
Cameron B.
Found system drain line clogged. Also found dirty duct system. Found no surge protection. Cleared drain line. System is draining normal at time
Jade R.
Tech found dual start assembly malfunctioning. Tech replaced dual start assembly. Homeowner entered maintenance agreement. Unit is functioning properly at this time.
Cameron B.
Found outdoor fan motor and blade making a loud noise. Customer outdoor fan motor and blade on 2008 Goodman hvac gas package system. Also found dual start assembly reading below manufacture specs. Found single start assembly reading below manufacture specs. Told customer every time the system starts the compressor and both fans are getting damaged. Found contactor assembly pitted. Found flame safety system weak. Found system overcharged. Found outdoor coils dirty on hvac system. Gave customer options to make repairs on heating and cooling Goodman package system. Customer wants to talk to his wife about weather he should make repairs or replace system. He will give us a call back
Jade R.
Tech completed preventative maintenance. Unit is functioning properly at this time. Model (air handler/furnace)# PHEA2421 Serial #W2B1521769 Delta T: 18 degrees High: 300 Low: 125 Superheat: 15 Subcool: 27 Fan motor amps: 4.6 Compressor amps: 5.7 Capacitor: 38.7 + 7.1 uf of 40+7 Did I ensure that the unit was running before I left? Yes
Jade R.
Tech performed preventative maintenance. Unit is functioning properly at this time. Model (air handler/furnace)# FEM4X1800BL Serial #F202320178 Delta T: 17 degrees Model #TC4B2422SA Serial #W2N1775270 Superheat: 10 Subcool: 8 Fan motor amps: .56 Compressor amps: 5.10 Capacitor: 39.4 + 4.7uf of 40+5uf
Jade R.
Tech performed preventative maintenance. Unit is functioning properly at this time.
Jade R.
Arrived to perform 2 system cooling maintenance. Systems are 2022 Coleman AC/Furnace which services the second and thirds floors and 2011 Carrier AC/Furnace which services the first floor of the home. Performed inspection/test of all cooling components along with cooling operation. Also cleared all drain lines and cleaned all coils. During maintenance of first floor system I found several issues which will cause the system to fail. The contactor assembly is buzzing due to high resistance build up in the component. This indicates future failure. Also found the starting amperage for the compressor to be on the higher side which can cause damage to the compressor. Lastly found the indoor heat transfer coil to be severely rusted. This amount of rusting will cause the coil to leak refrigerant and cause the AC system to fail as well. Second floor system is operating at manufacturer’s specifications at this time. Informed homeowner of all findings and discussed repairs costs along with sy
Jade R.
Tech performed prepaid 1 system cool maintenance on York heat pump. Unit is functioning properly at this time.
Jade R.
Arrived to perform cooling maintenance. Systems are 2021 Coleman heat pump which services the second and third floors of the home and Goodman gas pack which services the first floor of the home. Performed test/inspection of all cooling components along with cooling operation. Also cleaned all coils and cleared drain lines. Systems are operating at manufacturer’s specifications at this time. Did find corrosion spots of first floor system heat exchanger which can lead to breaches and carbon monoxide to enter the home. Provided videos of findings. Thank you for choosing Heroes Heating And Cooling!
Jade R.
Goodman 14 seer heatpump system and Honeywell thermostat
Jade R.
Goodman 14 seer heatpump system and new Honeywell thermostat
Jade R.
Goodman 14 seer heatpump system. New Honeywell thermostat.
Cameron B.
Found system thermostat bad. Also found bad dual start assembly. Found weak single start assembly
Cameron B.
Customer said everything is ok
Cameron B.
Reinstalled system back to curve.