Recent Jobs and Reviews in Raleigh, NC
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Job Locations and Reviews
Jade R.
Came by found drain line clogged went ahead and cleared unit is running properly now.
Raleigh, NC 27616
Jade R.
Checked both heat and ac and newly installed unit everything is in factory range and pressures look good.
Raleigh, NC 27617
Cameron B.
Found front system drain line clogged. Also found front system duct system dirty. Found middle system drain line not draining properly. Customer needs to reconstruct drain line. Also found middle system dual start assembly completely out. Found bad heater hit. Found contactor assembly pitted. Found no drain pan or water protection switches. Found bad variable speed blower motor in the Bach system. Gave customer options to make repairs. Customer only wants to clear drain line for front system. Will get back with us about everything wlwae
Raleigh, NC 27603
Jade R.
Doing later
Raleigh, NC 27613
Cameron B.
Found system compressor bad. Also found bad dual start assembly. Found pitted contactor. Found heater kit going bad. Gave customer options to make repairs. Customer is talking to comfort advisor about replacement
Raleigh, NC 27604
Cameron B.
Found 105 system 3 phas contactor assembly bad. Also found system low on r22 charge. Customer has a leak in coil. Also found 108 low on charge. Customer has a leak in the system
Raleigh, NC 27614
Jade R.
Found transformer not working so i replaced then i noticed unit was still not working so I checked low voltage going to thermostat and found that the thermostat was also bad have prices to fix both parts customer wants me to go ahead and fix it.
Raleigh, NC 27616
Jade R.
Goodman 14 seer air conditioner and 80% gas furnace for whole house. New Honeywell thermostat, new foundation pad for air conditioning unit, new emergency pan in attic .
Raleigh, NC 27617
Cameron B.
Found system dual start assembly almost completely out. Told customer every time system starts the compressor is getting damaged. Also found contac Assembly pitted. Found system indoor coil leaking. Gave customer options to make repairs. Customer is talking to comfort advisor about replacement
Raleigh, NC 27617
Jade R.
Checked through full system everything checked out and is cleaned
Raleigh, NC 27606
Jade R.
Came back and cleared drain line again noticed nothing was blowing out on the outside and tryed to pull it out from the outside nothing came out so we need to send the install crew to clean it out with nitrogen.
Raleigh, NC 27614
Cameron B.
Returned to replace upstairs defrost circuit system. Replaced defrost circuit system. System is now cooling
Raleigh, NC 27614
Cameron B.
Found upstairs system low on r22 charge. Customer has a leak in system. Customer said he is going to contact his home warranty company
Raleigh, NC 27604
Cameron B.
Found middle upstairs thermostat blank upon arrival. Upon further inspection found pin on back of thermostat bent. Bent pin back and thermostat is now working. System is cooling at this time.
Raleigh, NC 27614
Cameron B.
Found system cooling normal. Found filters clogged. Told customer to change filters monthly
Raleigh, NC 27614
Cameron B.
Found upstairs system defrost circuit board not passing power. Customer has a bad defrost circuit board. Will order board under warranty and return to install
Raleigh, NC 27614
Jade R.
Everything was working when i arrived customer said thermostat was blank the night before but now is working fine found water backed up in safety switch gave prices to costumer to get cleaned out they want me to go ahead and clear it.
Raleigh, NC 27614
Jade R.
Checked out ac side because tenant wasn’t there to open house home owner said drain line was clogged a couple of days ago so I cleaned out and everything else on ac is looking good. Was able to access drain line from crawspace
Raleigh, NC 27604
Review
Cameron did a great job! I enjoyed working with him.
Cameron B.
Found upstairs system drain pan full of water. Also found contactor assembly pitted. Cleared drain line and replaced contactor assembly under warranty. System is cooling at this time
Raleigh, NC 27613
Cameron B.
Found system dual start assembly completely out. Also found bad compressor. Gave customer options to make repairs. Comfort advisor will follow up with customer about replacement
Raleigh, NC 27609
Cameron B.
Checked both systems out and found all filters clogged. Also found upstairs combustion system bad. Found upstairs flame safety system weak. Also found three phas contactor assembly pitted. Will return to change filters.
Raleigh, NC 27604
Jade R.
Found thermostat blinking and would never send volts to outdoor unit I don’t have the thermostat on me so I will have to come back and replace it.
Raleigh, NC 27614
Cameron B.
Found system almost out of charge. Will have installers come back and fix leak
Raleigh, NC 27614
Jade R.
Checked through whole system everything looked good.
Raleigh, NC 27614
Cameron B.
Found system not running. Up on further inspection found drain pan full of water. Customer has a clogged drain line. Cleared drain pan and drain line and system started up. Also found dual start assembly reading below manufacture specs. Told customer every time system starts the compressor and outdoor fan are he damaged. Replaced dual start assembly. System is cooling at this time
Raleigh, NC 27617
Review
That was quick
Review
He so-called put 2 parts in our old unit for $850 then claimed that the parts didn't fix the unit so we needed a new unit from another technician that’s going to cost 8-12 thousand dollars 😠
Response from Heroes Heating and Cooling:
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion.
Review
Cam was awesome. He did a very thorough inspection of my HVAC unit made grid. Suggestions got us through the night. Look forward to working with him more in the future.!
Response from Heroes Heating and Cooling:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
Review
I have not received my warranty for my unit. My serial number was not matched to the new unit capacity in which I was supposed to receive. That should have been done at installation. The price I was told and the price I received were two different prices
Response from Heroes Heating and Cooling:
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion.
Review
Was able to get a same day appointment for a repair. Cameron was the tech. We’ve had him before. Always punctual and very professional!! He explained everything thoroughly and had our AC running in no time!!!
Response from Heroes Heating and Cooling:
Thanks for sharing your review with us and the community.
Review
Cameron Best has been the best representative of Heroes Heating and Cooling. He is very professional, on time, and will not stop until he knows everything works .
Response from Heroes Heating and Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Review
Cameron is courteous and professional
Response from Heroes Heating and Cooling:
Thanks for sharing your review with us and the community.
Review
Excellent maintenance service
Response from Heroes Heating and Cooling:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Review
Heroes is totally obsessed with customer satisfaction. They really go above and beyond to make sure my system is working perfectly and that all my questions get answered.
Response from Heroes Heating and Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Review
Cameron is again professional and helpful.
Review
We had a normal semiannual service, and were told a board needed to be replaced in our older heat pump unit. When the board was replaced, a plug or jumper should have been transferred from the old board to the new board, but wasn't. Also, the heat strips were disconnected and not reconnected, with the result that we had two very cold mornings. The plug was a special order, and the technician, who was also the branch manager, did not ensure expedited service, claiming there was nothing he could do to get the plug faster. Meanwhile we were heating with heat strips, which is very expensive. I called the office, and whoever I spoke to managed to get the plug expedited. Overall, the technician, Cameron Best, is very personable and courteous, but apparently not too competent. I am glad we are moving.
Review
Excellent
Response from Heroes Heating and Cooling:
We appreciate you taking the time to leave us this excellent rating! We appreciate your business!
Review
Cameron Best was excellent. Five stars. However, he found some problems (a good thing) that were not covered by warranty. Before the appointments were even scheduled, I had to pay the entire estimated amount, up front. I think this is unacceptable. My policy is not to pay until the service has been done to my satisfaction. I'm not sure I can recommend Heroes Heating and Cooling anymore.
Review
Cameron was great. However, when I balked at the annual service cost, it suddenly came down. Not the best business practice to think we’re being presented with a higher price upfront.
Review
Excellent service. Technician was in constant contact with me. Technician arrived at assigned time. The problem was identified and the technician explained in detail was the issue was. Job well done.
Review
Excellent Service
Review
Great company! I call them all the time! Very kind and customer oriented!! They do great work!!
Response from Heroes Heating and Cooling:
Thanks for sharing your rating with us and the community.
Review
Jade did a great job explaining the job and quote regarding our problem. He was thorough and courteous and I would recommend him.
Response from Heroes Heating and Cooling:
We are pleased to know your experience with us was a good one!
Review
Excellent Service
Response from Heroes Heating and Cooling:
Thanks for sharing your rating with us and the community.
Review
Excellent service. Awesome customer service.
Response from Heroes Heating and Cooling:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Review
Rocshawn kept me abreast of the status of my system as he worked through it. He is definitely knowledgeable of the system and he's a thinker. I say he's a thinker because he went through various scenarios of, if you do this, then this will occur, if you don't do this then these are the affects. Very enjoyable, very professional. Great experience!
Response from Heroes Heating and Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Review
Very knowledgeable
Response from Heroes Heating and Cooling:
Thanks for sharing your review with us and the community.
Review
Hero’s provide excellent service but for a brand new unit to need a new part after just a few months is disappointing 🙁
Review
Excellent service provided. Technician arrived on scheduled time. He explained everything as he serviced the unit.