Recent Jobs and Reviews in Raleigh, NC
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Job Locations and Reviews
Cameron B.
Preformed full system tune up. Checked both upstairs and downstairs duct system for growth and found both systems full of growth. Checked blower amps 1-2.4 2-3.1. Checked all safeties. Checked single start assembly 1-na 2-20/20. Cleared drain line. Cleaned coils. Checked compressor amps 1-8.13 2-6.9. Checked outdoor fan amps 1-1.2 2-.89. Checked pressures 1-260/120. 2-265/120
Raleigh, NC 27615
Jade R.
York 16 seer air conditioner and 80% gas furnace for whole house
Raleigh, NC 27613
Review
Cameron is again professional and helpful.
Cameron B.
Found system low on charge. Preformed leak search and found indoor heat transfer coil leaking. Also found contactor assembly pitted. Customer wants to talk to comfort advisor about replacement
Raleigh, NC 27613
Jade R.
York 15 seer air conditioner and 80% gas furnace for 2nd floor. Add Honeywell filter at gas furnace. Ductwork cleaning, sanitize and dryer vent cleaning.
Raleigh, NC 27614
Cameron B.
Preformed full system tune up. Checked duct system for growth and found growth in duct system. Checked blower amps 3.3. Checked combustion system amps .29. Checked flame safety system amps 3.2. Checked compressor amps 5.8. Checked outdoor fan amps 1.2. Checked refrigerant pressures 300/115
Raleigh, NC 27614
Jade R.
York air conditioner and 95% gas furnace for whole house.
Raleigh, NC 27612
Cameron B.
Preformed full system tune up. Checked duct system fir growth and leaks. Found growth in duct system. Checked blower amps 1.4. Checked single start assembly. Cleared drain lines. Cleaned coils. Checked compressor amps 5.6. Checked outdoor fan 1.3. Checked pressures. Found system low on charge. Custome has a leak. Gave customer options to make repairs. Customer is going to hold off
Raleigh, NC 27612
Jade R.
York 15 seer air conditioner and 95% gas furnace for whole house. Ductwork cleaning, sanitize and dryer vent cleaning.
Raleigh, NC 27607
Cameron B.
Preformed full system tune up. Chceked blower amps 3.5. Checked duct system for growth and leaks. Found growth in duct system. Checked combustion system amps 2.7. Checked flame safety system 2.43. Cleared drain lines. Cleaned coils. Checked compressor amps 4.69. Checked outdoor fan amps .89. Checked refrigerant pressures 200/100. Found system low on charge customer has a leak in coil. Found electronic circuit system bad also. Gave customer options to make repairs. Comfort advisor will come out to give price on replacement
Raleigh, NC 27607
Cameron B.
Checked both upstairs and downstairs system and found both systems low r22 charge. Both systems has leaks in coils. Also found both systems single start assemblies below manufacture specs. Told customer every time system starts the blowers are getting damaged. Found both contactor assemblies pitted. Found upstairs dual star assembly weak. Gave customer options to make repairs. Comfort advisor will be out to give estimate to replace systems
Raleigh, NC 27616
Jade R.
Ductwork and ductwork cleaning
Raleigh, NC 27617
Cameron B.
Found system tripping low voyage fuse. Upon further inspection found both air handler and defrost electric circuit boards bad. Will order birds under warranty and return to replace.
Raleigh, NC 27617
Review
We had a normal semiannual service, and were told a board needed to be replaced in our older heat pump unit. When the board was replaced, a plug or jumper should have been transferred from the old board to the new board, but wasn't. Also, the heat strips were disconnected and not reconnected, with the result that we had two very cold mornings. The plug was a special order, and the technician, who was also the branch manager, did not ensure expedited service, claiming there was nothing he could do to get the plug faster. Meanwhile we were heating with heat strips, which is very expensive. I called the office, and whoever I spoke to managed to get the plug expedited. Overall, the technician, Cameron Best, is very personable and courteous, but apparently not too competent. I am glad we are moving.
Cameron B.
Found drain line water protection switch open. Told customer installer will come out tomorrow to reconstruct drain line
Raleigh, NC 27613
Cameron B.
Preformed full system tune up. Checked duct system for growth and leaks and found growth and duct system leaking. Checked blower amps 2.5. Checked heater kit amps 21. Cleared drain line. Cleaned coils. Checked compressor amps 6.9. Checked outdoor amps .78
Raleigh, NC 27603
Cameron B.
Found mini split not running. Restarted breaker and system is now running. Will call Tech support to see what could have happened
Raleigh, NC 27613
Cameron B.
Found system breaker tripping upon arrival. Upon further inspection found compressor tripping breaker. Customer has a bad breaker. Gave customer options to make repairs. Customer said she wants to get second opinion. Told customer we can give her additional 10% off if she moves forward with repairs
Raleigh, NC 27613
Cameron B.
Preformed full system tune up. Checked duct system for growth and leaks and found growth in duct system. Checked blower amps 2.4. Checked combustion system amps 5.6. Checked flame safety system 2.5. Cleared drain line. Cleaned coils. Checked compressor amps 6.7. Checked outdoor fan amps .71. Checked refrigerant pressures 225/135
Raleigh, NC 27616
Cameron B.
Installed chip on board. System is operating normal at this time
Raleigh, NC 27613
Jade R.
York 14 seer gas package system for 1st floor Installation 3-27-24 Ductwork cleaning for 1st and 2nd floor
Raleigh, NC 27615
Cameron B.
Found downstairs heat exchanger cracked. Also found bad combustion system. Found whole house duct system really dirty. Gave customer options to make repairs. Customer is replacing system
Raleigh, NC 27615
Cameron B.
Found no plug to board will call tech support tomorrow
Raleigh, NC 27613
Jade R.
York 14 seer gas package system. New Honeywell thermostat.
Raleigh, NC 27614
Review
Excellent
Response from Heroes Heating and Cooling:
We appreciate you taking the time to leave us this excellent rating! We appreciate your business!
Cameron B.
Checked system and found system combustion bad not working. Also found flame safety system rusted out. Found contactor assembly pitted. Checked pressures and found system low. Customer has a leak in system. Found duct system caked with growth and outdoor coils dirty. Gave customer options to make repairs. Waiting for customer to respond
Raleigh, NC 27614
Cameron B.
Preformed full system tune up. Checked duct system for growth and leaks. Checked blower motor amps 1-1.67 2-1.23. Checked heater kit amps 1-11 2-20. Checked compressor amps 1-6.8 2-5.7. Checked outdoor fan amps 1-.83 2-.98. Checked refrigerant pressures 1-175/100 2-165/100
Raleigh, NC 27615
Review
Cameron Best was excellent. Five stars. However, he found some problems (a good thing) that were not covered by warranty. Before the appointments were even scheduled, I had to pay the entire estimated amount, up front. I think this is unacceptable. My policy is not to pay until the service has been done to my satisfaction. I'm not sure I can recommend Heroes Heating and Cooling anymore.
Review
Cameron was great. However, when I balked at the annual service cost, it suddenly came down. Not the best business practice to think we’re being presented with a higher price upfront.
Review
Excellent service. Technician was in constant contact with me. Technician arrived at assigned time. The problem was identified and the technician explained in detail was the issue was. Job well done.
Review
Excellent Service
Review
Great company! I call them all the time! Very kind and customer oriented!! They do great work!!
Response from Heroes Heating and Cooling:
Thanks for sharing your rating with us and the community.
Review
Jade did a great job explaining the job and quote regarding our problem. He was thorough and courteous and I would recommend him.
Response from Heroes Heating and Cooling:
We are pleased to know your experience with us was a good one!
Review
Excellent Service
Response from Heroes Heating and Cooling:
Thanks for sharing your rating with us and the community.
Review
Excellent service. Awesome customer service.
Response from Heroes Heating and Cooling:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Review
Rocshawn kept me abreast of the status of my system as he worked through it. He is definitely knowledgeable of the system and he's a thinker. I say he's a thinker because he went through various scenarios of, if you do this, then this will occur, if you don't do this then these are the affects. Very enjoyable, very professional. Great experience!
Response from Heroes Heating and Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Review
Very knowledgeable
Response from Heroes Heating and Cooling:
Thanks for sharing your review with us and the community.
Review
Hero’s provide excellent service but for a brand new unit to need a new part after just a few months is disappointing 🙁
Review
Excellent service provided. Technician arrived on scheduled time. He explained everything as he serviced the unit.
Review
Jade Robinson was prompt, efficient and very professional.
Response from Heroes Heating and Cooling:
Your feedback is greatly appreciated. Thanks for the positive review!
Review
great service
Review
Great service!!
Review
He was supposed to call me about an issue with my circuit breaker and he did not
Review
Was great and effective
Review
Nick was my service agent. He did an excellent job
Response from Heroes Heating and Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Review
Very much enjoyed a great service and our technician was very thorough. Thank you guys so much.
Review
Cameron was exceptionally helpful, professional, and attentive to the details. He provided an in-depth breakdown of our status and amazing customer service. 10/10