Willow Spring, NC

Found bad defrost board under warranty. Will order board and return to install.

Costumer has two systems upstairs system is in factory range checked the duct work and it could definitely be cleaned. costumer has already been informed that the downstairs system needs to be replaced and duct work needs to be cleaned asap and they are waiting for it to fully give out before replacement but will give us a call as soon as it does.

Found bad drain pan in evap coil costumer said house was built and should have had all appliances brand new in 2021 but unit is from 2004 they are calling the house developer to get more information costumer wants me to give them Rob’s information.

Found system not running. Found bad electrical safety box to air handler. Upon further inspection found transformer fried. Also found single start assembly reading below manufacture specs. Told customer every time system starts blower motor getting damaged. Also found heater kit bad. Found coil leaking. Customer wants to talk to comfort advisor about replacement

Found clogged drain line customer wants to try and fix themselves

Found bad dual start, pitted contacter, and leak in coil customer wants to replace but isn’t ready right now.

Preformed full system tune up for both upstairs and downstairs. Checked duct system for growth and leaks and found system with growth. Checked blower amps 1- 3.3. 2-1.9. Checked single start assembly 1- 11.83/12.5. 2-na. Cleared drain line. Cleaned coils. Checked all safeties. Checked compressor amps 1-4.4. 2-3.16. Checked outdoor fan amps .69 2-.57. Checked refrigerant pressures 1- 150/60. 2-250/125. Found upstairs dual start assembly and single start assembly reading below manufacture specs. Told customer every time system starts the compressor and both fans are getting damaged. Also found upstairs contactor assembly pitted. Gave customer options to make repairs. Customer is going to wait until system dies then replace it

Found upstairs fuse blowed. Changed fused and wrapped up with tape so it won’t touch anything. System Is working normal

Found upstairs system low voltage fuse blowed. Replaced fuse and system is heating at this time. Did not find any reason for fuse to blow

York 15 seer heatpump system

Arrived due to homeowners concerns of mold inside duct work. System is 2002 Rheem heat pump with duct system original to the home as well. Performed inspection of the ducting system as well as the heat pump. Found the air handler and ducting severely contaminated with biological contamination as well as dirt and debris. The system would not operate in heat mode as the blower woukd only operate intermittently. Found the high voltage disconnect melted due to wiring issues with the air handler as several other severe issues within the system. Informed homeowner of findings with system and presented pictures supporting findings. Recommended system and duct system replacement due to the overall condition of the unit/ducting. Homeowner elected to meet with project manager to further discuss system retirement. Thank you for choosing Heroes Heating And Cooling!

Arrived due to no AC. System is 2014 Goodman heat pump which services the whole home. Upon arrival found indoor blower non operational. Diagnostic revealed a failed single start assembly. Component was recently replaced in July of this year. Installed new single start assembly to test motor operation. Blower began to run however the operating amperage is high. Informed Logan of findings and discussed repair options. Logan agreed to replace single start assembly for now. Repairs perform successfully, system is operating properly at this time. Thank you for choosing Heroes Heating And Cooling!

During their maintenance, I conducted a thorough assessment of two furnaces, one of which was a Carrier and the other a York model. Both furnaces were found to be in excellent condition, with their flame sensors functioning optimally. Notably, the Carrier furnace exhibited a Delta T of 17.2 degrees, while the York furnace had a Delta T of 19.7 degrees. Drain lines were clear, and all electrical components were in good shape. I recommended the installation of an SS2 switch for the Carrier unit, which the homeowner opted not to implement immediately but should consider for future maintenance. Following the furnace checks, I proceeded to inspect the condensing units. The refrigerant levels were within the normal range, and all electrical components of the condensing units were also in excellent condition. Overall, both furnaces and condensing units were in good shape, and necessary recommendations were provided for the homeowner's consideration.

Found upstairs system drain pan full of water. Customer has a clogged drain line. Also found upstairs contactor assembly pitted. Found downstairs breaker tripped. Restarted breaker and found downstairs compressor going bad. Also found upstairs system low on r22 charge. Customer has a leak in system. Gave customer options to make repairs. Customer only wants to clear drain line and pan and replace contactor assembly. Made repairs.

During service call, tech found a malfunctioning blower motor. Indoor coil will freeze if there is not proper airflow blowing over it. Tech found 240 volts going to blower motor but motor would not start. Tech recommends blower motor and fan relay board replacement to address issue. Unit is not functioning at this time.

Arrived to replace the second floor systems compressor. System is 2021 Coleman heat pump. Recovered refrigerant from system and removed old compressor. Installed then brazed in new compressor. Pressure tested the system then pulled system to 500 microns of vacuum to ensure all moisture and air is removed from the system. I then charged the system to manufactures specifications. System is operating properly at time of departure. I have requested another appointment to finish the remaining media filter installation. Returned installed both upstairs and downstairs media filters