Franklinton, NC

Checked through both newly installed heat pumps both systems are functioning properly and no maintenance required ductwork is clean and filter was already changed out costumer does have messed up vapor barrier I informed costumer to talk to install manager asap.

Goodman 14 seer heatpump system for whole house

Needs to Reschedule

Checked full system blower motor needs to be replaced currently making very weird noise trying to start up costumer wants part replaced and to join maintenance Edgar needs to come back to get data plate of air handler.

Checked through both systems downstairs systems needs dual start Upstairs system needs a thermostat, dual start, single start, contacter. System also needs to be cleaned and sanitized.

Looked through full system found drain line clogged,contacter was pitted and gave prices to costumer to get unit fixed. Costumer wants to go ahead with repairs. Unit is running well now.

Costumer noticed one room not getting hard airflow so I checked through whole system found duct work bunched up causing blockage in airflow went ahead and fixed it air is blowing hard now.

Checked both systems heat and ac everything is running well. Client mentioned that one room isn’t blowing that cold I suggested that we could add another vent but she would need to talk to our install manager on how effective it would be.

Checked both heat and ac on both 2009 and 2023 systems found everything was in range and pressures looked good on both units I did find a pitted contacter on the 2009 upstairs unit I told the costumer and they just want to talk to company adviser on price of new unit.

Checked both heat and ac everything was working well and was in factory range

Checked through and cleaned whole system everything looked good

Found bad dual start went ahead and swapped it out and unit started to run again

Checked both heat and ac everything looked good other than his refrigerant levels they were low he said he things it’s working good for now and isn’t worried about it.

Found leak in coil and bad dual start 35/5 need to go back and replace both

Goodman 14 seer heatpump system

Found downstairs system not running. Restarted system and system is now heating. Told customer if it happens again we need to replace air handler board

Arrived to perform cooling maintenance. Systems are 2021 Rheem gas pack which services the first floor of the home and 2020 Rheem heat pump which services the second floor of the home. Performed test/inspection of all cooling components along with cooling operation. Also cleaned all coils and cleared drain line. Systems are operating at manufacturer’s specifications at this time. Second floor ultraviolet bulb needs to be replaced as it has been in service over 2 years. Thank you for choosing Heroes Heating And Cooling and allowing us to Save The Day! Replacement of 2 year Ultraviolet Bulb

Preformed full tune up for both upstairs and downstairs system. Checked duct system for growth and leaks. Checked all safeties. Checked blower amps 1-2.4 2-.89. Checked combustion system amps 1-.63 2-.96. Flame safety system 1-2.9 2-2.8. Ignition system 1-80 2-70. Single start assembly 1-4.8/5 2-4.9/5. Found ignition system for both floors going bad. Found both contactor assembly pitted. Found downstairs dual start assembly reading below manufacture specs. Told customer every time system starts the outdoor fan is getting damaged. Gave customer options to make repairs. Customers wants to wait to make repairs

Found system blower motor not running upon arrival. Upon further inspection found bad single start assembly. Changed single start assembly and blower motor cut back on. Found heater kit getting low voltage but not kicking on. Customer has a bad heat kit. Also found dual start assembly reading below manufacture specs. Told customer every time system starts the outdoor fan and compressor are getting damaged. Will return to replace components

Found system operating normal upon arrival. Checked refrigerant pressures and all components on system. Everything is within manufacture specs.

Programmed system dip switches. System is operating normal.

York 15 seer heatpump system for 1st floor. Ductwork cleaning, sanitize and dryer vent cleaning.

Here a regular schedule fall maintenance performed on a heat pump. One issue to report, and the single start assembly for the blower motor needs replaced. All amp draws are within tolerance, and are as follows compressor 6.18 outdoor fan.80 indoor fan 2.23 heat strips bank1 15.52 bank2 15.43. The refrigerant level was optimal with the suction being 120psi discharge 370psi. As of now the system is running in heat efficiently. The single start assembly for the indoor blower motor was found below tolerance, and replacement is recommended to assume regular function.

Here a two system fall maintenance performed on two heat pumps. There’s a couple issues to report. The downstairs system has high humidity, and insulation is starting to fall along with excessive dust inside the duct. A duct cleaning will be recommended, and a sealed crawl space consultation. Once inspected the primary drain downstairs has algae growth inside obstructing the flow of condensate. A condensate pan treatment will be recommended. All amp draws for downstairs are inside tolerance, and are as follows idf 1.78 heat strips bank1 21.62 bank2 16.65 compressor 4.67 odf .98 dual start assembly giving what it’s rated for suction pressure 135psi discharge 420psi. Upstairs idf 1.36 heat strip 14.05 single start assembly downstairs also giving what it’s rated for at 15.3 uf. Upstairs compressor 4.23 odf .64 suction pressure 145psi discharge 340psi. Both systems operating properly in heat at this time. To ensure the primary drain stays clear of algae 1 yr protection strip added to cond

Arrived due to continued issues with first floor American Standard AV/Furnace. System was installed in 2019. Corrected wiring from installation of condensate removal pump to allow proper shut off of the system incase of condensation back up. Nest thermostat was still giving error message of issue with Y wire. Further diagnostic revealed a failed voltage distribution system. Component attracted ants due to heat it emits during operation. Build up of ants caused component to short out and fail. Informed homeowners of findings and discussed repair options. Homeowner elected to proceed with repair of the failed component. Removed failed voltage distribution system and installed new voltage distribution system. Tested system operation, system is operating within manufacturer specifications at this time. Thank you for choosing Heroes Heating and Cooling and allowing us to save the day!