Raleigh, NC

Heroes Heating and Cooling continues to impress me long after the sale of a new unit for my house. The same competent service technicians have been coming to my house for service appointments for years so I guess they must be treating their employees well to have low turnover. They are always on time, neat, tidy, respectful, and accommodating. It's shocking how fast they get here to correct any problems, even in the busy season. Zach even took a moment to help me get a few Christmas decoration boxes down from the attic! Thank you, Heroes!

Zach was on time and provided excellent customer service!

Technician very professional and courteous.

excellent

Cameron did a great job! I enjoyed working with him.

That was quick

He so-called put 2 parts in our old unit for $850 then claimed that the parts didn't fix the unit so we needed a new unit from another technician that’s going to cost 8-12 thousand dollars 😠

Cam was awesome. He did a very thorough inspection of my HVAC unit made grid. Suggestions got us through the night. Look forward to working with him more in the future.!

I have not received my warranty for my unit. My serial number was not matched to the new unit capacity in which I was supposed to receive. That should have been done at installation. The price I was told and the price I received were two different prices

Was able to get a same day appointment for a repair. Cameron was the tech. We’ve had him before. Always punctual and very professional!! He explained everything thoroughly and had our AC running in no time!!!

Cameron Best has been the best representative of Heroes Heating and Cooling. He is very professional, on time, and will not stop until he knows everything works .

Cameron is courteous and professional

Excellent maintenance service

Heroes is totally obsessed with customer satisfaction. They really go above and beyond to make sure my system is working perfectly and that all my questions get answered.

Cameron is again professional and helpful.

We had a normal semiannual service, and were told a board needed to be replaced in our older heat pump unit. When the board was replaced, a plug or jumper should have been transferred from the old board to the new board, but wasn't. Also, the heat strips were disconnected and not reconnected, with the result that we had two very cold mornings. The plug was a special order, and the technician, who was also the branch manager, did not ensure expedited service, claiming there was nothing he could do to get the plug faster. Meanwhile we were heating with heat strips, which is very expensive. I called the office, and whoever I spoke to managed to get the plug expedited. Overall, the technician, Cameron Best, is very personable and courteous, but apparently not too competent. I am glad we are moving.

Excellent

Cameron Best was excellent. Five stars. However, he found some problems (a good thing) that were not covered by warranty. Before the appointments were even scheduled, I had to pay the entire estimated amount, up front. I think this is unacceptable. My policy is not to pay until the service has been done to my satisfaction. I'm not sure I can recommend Heroes Heating and Cooling anymore.

Cameron was great. However, when I balked at the annual service cost, it suddenly came down. Not the best business practice to think we’re being presented with a higher price upfront.

Excellent service. Technician was in constant contact with me. Technician arrived at assigned time. The problem was identified and the technician explained in detail was the issue was. Job well done.

Excellent Service

Great company! I call them all the time! Very kind and customer oriented!! They do great work!!

Jade did a great job explaining the job and quote regarding our problem. He was thorough and courteous and I would recommend him.

Excellent Service

Excellent service. Awesome customer service.